FAQs

It is an application that creates a secure meeting place for Nigerians in Canada to exchange Canadian dollars for Naira.

• - Our Swap transaction is free
• - Your first peer to peer transaction is free! After that, we charge a flat rate of 1% for transactions of 200 CAD and above and a flat fee of 2 CAD for transactions less than 200 CAD

• - We give you a peer-to-peer marketplace to exchange the currencies that matter to you. Unlike the others, we let you determine your own rate.
• - You can take advantage of our Fx futures capacity and lock in deals at favourable rate.
• - We ensure identity protection: Usernames not real names are displayed when users interact with each other on the application.

No, there is no exchange limit within the app only withdrawal limits. The daily withdrawal limit for a reqular customer is 3000 CAD, 10000 CAD weekly and 20000 CAD monthly. If you want to do more, you can apply for HNI status. Ask how here, customerservice@fmexchange.ca

• Follow the steps below:
  1. Download the app
  2. Click the register button to sign up.
  3. Complete the form with your personal information.
  4. Confirm account by entering the code sent to your registered email and phone number.

If you initiated to fund your wallet and you have not been credited, go through the list below:

1. Make sure that you followed the process as stated on the application (for CAD wallet funding) or your transfer was sent to the correct details provided on the application (for NGN wallet funding)
2. The funds may take 30 - 45mins to reflect in your wallet depending on the bank you are transferring the funds from.
3. Contact our responsive team if you have completed these steps and still haven’t been credited.

The referral bonus will show up on the referral bonus tab on the app when the referred completes their first transaction. You do not need to do anything.

Usually verified within minutes, but a maximum of 24 hours.